Gone are the days when customers waited hours for a reply on Instagram or email. In 2025, chatbots are the new customer service agents—fast, reliable, and available 24/7. Nigerian businesses are quickly realizing their power.
1. The Rise of Conversational Commerce
From eCommerce to fintech, businesses now use WhatsApp and website chatbots to answer FAQs, take orders, and process payments automatically.
Examples:
Banks like GTBank and Access Bank use chatbots to assist customers.
Small retailers automate Instagram DMs for product inquiries.
2. Why Chatbots Are a Game-Changer
24/7 Availability: Customers can reach your business anytime.
Cost Efficiency: Reduces workload on human agents.
Personalization: AI-powered bots learn user preferences over time.
3. Best Platforms for Nigerian Businesses
Meta Business Suite (WhatsApp bots)
Termii or Twilio API for SMS/Chat
Odoo Live Chat for integrated CRM support
